Terms and Conditions AQ999 — Platform User Guide

These Terms and Conditions ("Agreement") constitute a binding agreement between you ("User" or "Player") and AQ999 ("Platform", "we", or "aq999"). This Agreement governs your access to and use of the website, mobile app, and all services provided by aq999.

By registering an account, accessing the website, downloading the app, or using any aq999 service, you automatically agree to be bound by all terms, conditions, policies, and guidelines contained in this document and any other documents referenced herein.

To use the aq999 platform, you must meet the following eligibility requirements:

• Aged 18 years and above at the time of registration and while using the platform.
• Not a resident or citizen of any country that prohibits online gambling under its local laws.
• Having full legal capacity to enter into a binding agreement.
• Not currently enrolled in a self-exclusion program at any gambling platform.
• Not representing any corporate entity or organization using the platform on behalf of others without written authorization from aq999.

Each user is only permitted to hold one (1) active account at aq999. Multiple account registrations by the same individual — whether using different names, phone numbers, email addresses, IP addresses, or payment methods — are strictly prohibited.

During the registration process, you are required to provide accurate, complete, and current information including your full name as per your identification document, an active phone number, a valid email address, and any other information requested by aq999.

The Identity Verification (KYC) process is mandatory and must be completed before the first withdrawal is processed. Documents that may be requested include:

• A copy of a valid MyKad or passport.
• Proof of current address such as a utility bill or bank statement (not older than 3 months).
• Malaysian bank account information used for transactions.

You are solely responsible for keeping your account password confidential. Aq999 shall not be liable for any losses resulting from the disclosure of your password to a third party.

AQ999 supports a wide range of secure payment methods for Malaysian players, including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, and USDT. All financial transactions are processed through safe, encrypted channels.

Deposit: The minimum deposit is RM 20 per transaction. No fees are charged by aq999 for deposits. Processing time is instant for most payment methods.

Withdrawal: The minimum withdrawal is RM 50. aq999 processes withdrawals within an average of 3 minutes for players who have completed the KYC process. Withdrawals can only be made to the same bank account or e-wallet used for the deposit, for fraud prevention purposes.

• All withdrawals are subject to standard security checks.
• Aq999 reserves the right to request additional documentation for withdrawals exceeding certain limits.
• Funds in your aq999 account do not earn interest.
• Withdrawals to third-party accounts are strictly prohibited.

All bonuses and promotions offered by aq999 are subject to the wagering requirements (rollover) clearly stated in each promotional offer. Players are encouraged to read the specific terms of each promotion before claiming it.

The general terms applicable to all aq999 bonuses are as follows:

• Each player is entitled to claim the welcome bonus once only.
• Bonuses cannot be directly converted to cash without fulfilling the specified wagering requirements.
• Aq999 reserves the right to void bonuses and any winnings derived from them if a player is found to be abusing the promotions system.
• Using multiple accounts to claim the same bonus is classified as fraud and will result in the closure of all associated accounts.
• Cashback bonuses are credited automatically every week with no additional wagering requirements unless otherwise stated.
• Aq999 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

All games on the aq999 platform are conducted in accordance with the rules and procedures set by their respective game providers. The outcome of each game is final and cannot be disputed unless a proven technical error has occurred.

The following are strictly prohibited when using the aq999 platform:

• Use of automation software, bots, or any third-party tools that provide an unfair advantage.
• Exploiting bugs or technical vulnerabilities in the system for personal gain.
• Colluding with other players in multiplayer games.
• Wagering with the intent to cancel or reverse transactions (chargeback fraud).
• Any form of money laundering through the aq999 platform.

If aq999 detects or suspects any of the above activities, aq999 reserves the right to immediately suspend the relevant account, freeze all funds held within it, and report the activity to the relevant authorities.

Aq999 takes responsible gaming seriously. As a player, you have the following responsibilities:

• Play within your own financial means and do not borrow money to gamble.
• Setting your deposit limits, loss limits, and session time limits using the responsible gaming tools provided by aq999.
• Contacting aq999 if you feel that gaming is beginning to affect your personal life, finances, or relationships.
• Not sharing your account with any other individual, including family members.
• Ensuring that devices used to access aq999 are not accessible to minors.

Aq999 reserves the right to suspend or close a player's account without prior notice in the following situations:

• Violation of any part of these Terms and Conditions.
• Players suspected of involvement in fraudulent activities, money laundering, or other illegal activities.
• Information provided during registration or KYC was found to be false or inaccurate.
• Account inactive for more than 12 consecutive months.
• Instructions from a competent legal authority.

Players may also request voluntary account closure at any time by contacting aq999 customer support. Any valid balance in the account will be returned to the player upon completion of standard review, subject to applicable bonus terms.

To the extent permitted by applicable law, aq999 shall not be liable for any direct, indirect, incidental, or consequential losses arising from:

• Technical disruptions, server failures, or network issues beyond aq999's control.
• Valid game results that do not favour the player.
• Unauthorised use of the platform resulting from a player's negligence in maintaining account security.
• Transaction processing delays caused by third parties such as banks or payment providers.

Aq999 operates on an "as is" basis and does not guarantee that the platform will be free from interruptions or errors at all times. However, aq999 is committed to resolving any technical issues as promptly as possible.

Aq999 reserves the right to modify, add to, or replace any part of these Terms and Conditions at any time in accordance with operational requirements, legal changes, or platform improvements.

Any material amendments will be communicated to players via:

• Notices prominently displayed on the aq999 website.
• Email to the address registered in the player's account.
• In-app notifications via the aq999 mobile app.

Continued use of the aq999 platform after any amendments take effect constitutes acceptance of the revised terms. If you do not agree with the revised terms, you are entitled to close your account.

The collection, storage, and use of your personal data by aq999 is subject to Privacy Policy aq999, which forms part of these Terms and Conditions. By using the aq999 platform, you agree to the data processing practices described in that Privacy Policy.

Aq999 is committed to protecting your personal information and will not sell or disclose your data to third parties without your consent, except as required by law or for legitimate platform operational purposes.

If you have any enquiries, concerns, or complaints regarding these Terms and Conditions, please contact the aq999 support team through the following channels:

• Live Chat: Available 24/7 directly through the aq999 platform.
• Support Email: [email protected]
• FAQ: Visit the page FAQ us for answers to frequently asked questions.

The aq999 Malaysian-speaking support team is available to assist you at all times. We are committed to responding to all enquiries within 2 minutes via Live Chat.