Privacy Policy AQ999 —
Protection of Your Personal Data

AQ999 ("we", "Platform", or "aq999") values the privacy of every player who uses our services. This Privacy Policy explains in detail how we handle your personal information from the moment you register until you stop using the platform.

This document is part of Terms and Conditions aq999 and should be read together. By registering an account or using any aq999 services, you agree to the data collection and processing practices described here.

Aq999 is committed to ensuring that your personal information is handled responsibly, stored securely, and never misused under any circumstances.

Aq999 collects various types of personal information depending on how you interact with our platform. The following are the main categories of information we collect:

We only collect information that is strictly necessary to provide you with a safe, legitimate, and quality service. Unnecessary information will not be requested.

Aq999 collects your personal information through several key channels:

• Account Registration: Information you fill in when opening a new account at aq999, including your name, email, and phone number.
• Identity Verification (KYC): Identity documents and proof of address you uploaded during the KYC process to activate withdrawals.
• Platform Activity: Game data, wagering, deposits, and withdrawals generated automatically as you use the platform.
• Communications With Us: Information you provide when contacting customer support via Live Chat or email.
• Automatic Technical Data: Device and network information automatically collected by the aq999 system when you access the platform.
• Cookies and Tracking Technologies: Session and user behaviour data collected via cookies to enhance the platform experience.

Every piece of information we collect has a clear and legitimate purpose. aq999 uses your personal data for the following purposes:

• Account Management: Creating, verifying, and securely maintaining your player account.
• Transaction Processing: Processing deposits, withdrawals, and bonus payments quickly and accurately.
• Legal Compliance: Meeting KYC, AML (Anti-Money Laundering), and applicable financial regulatory requirements.
• Platform Security: Detecting and preventing fraud, hacking, and suspicious activity that could harm the platform or other players.
• Customer Support: Providing effective and personalised assistance when you contact the aq999 support team.
• Service Improvements: Analysing usage patterns to improve platform design, speed, and the overall player experience.
• Important Communications: Sending important account notices, promotions you have subscribed to, and policy updates.
• Responsible Gambling: Monitoring gameplay patterns to identify players who may need responsible gaming support.

Aq999 does not share your personal data arbitrarily. However, there are specific situations where data sharing is necessary and lawful:

• Payment Service Providers: Required financial information is shared with legitimate payment providers such as banks, FPX, and e-wallets to process your transactions.
• Game Software Providers: Basic game data is shared with game software providers to ensure smooth and fair gameplay.
• Legal Authority: Aq999 will disclose required information when directed by a court, regulatory authority, or competent law enforcement agency.
• Audit & Compliance: Independent auditors appointed to ensure platform compliance may access certain data under strict confidentiality agreements.

All third parties that receive aq999 player personal data are bound by confidentiality agreements and must comply with data protection standards equal to or higher than those of aq999.

Aq999 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, or misuse:

• Full Encryption: All data in transit is protected with 256-bit SSL/TLS. Stored data is also encrypted using AES-256 standards.
• Strict Access Control: A role-based access control (RBAC) system ensures only authorised personnel can access personal data, and every access is logged.
• 24/7 Monitoring: Security monitoring systems operate around the clock to detect and respond to any threats or intrusion attempts.
• Regular Security Testing: Aq999 conducts regular penetration testing and security audits by independent experts.
• Two-Factor Authentication: All player accounts come with two-factor authentication (2FA) options for an added layer of security.

The aq999 platform uses cookies and similar tracking technologies to enhance the user experience. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information about how you use the platform (pages visited, time spent) to help us improve our services. All data is anonymised.
• Functional Cookies: Remembering your preferences such as language, display settings, and game preferences for a more personalised experience.

You can manage and delete cookies through your internet browser settings. Disabling certain cookies may affect the functionality of some parts of the aq999 platform.

As an aq999 player, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the aq999 support team via Live Chat or email. We will process your request within 30 business days.

Aq999 retains your personal data only for as long as necessary for the stated purposes or as required by applicable law:

• Active Account Data: Retained for as long as your account remains active on the aq999 platform.
• Data After Account Closure: Retained for a minimum of 5 years after account closure to comply with AML and financial legal requirements.
• Transaction Records: Retained for 7 years in accordance with applicable accounting and tax requirements in Malaysia.
• Communication Logs: Customer support records are retained for 2 years for quality and training purposes.
• Technical Data: Access logs and technical data are retained for 12 months before being automatically deleted.

Once the retention period expires, your data will be securely and irreversibly deleted or anonymised.

The aq999 platform may contain links to third-party websites or services such as game providers or payment partners. This Privacy Policy does not apply to those third-party websites.

Aq999 is not responsible for the privacy practices or content of third-party websites. We encourage you to read their respective privacy policies before providing any personal information to them.

Aq999 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or industry best practices.

Any material changes will be communicated to you via:

• Notices displayed on the aq999.bz homepage.
• Notification email sent to the address registered in your account.
• In-app notification on the aq999 mobile app upon login.

The "Last Updated" date at the top of this page will always reflect the latest version of the Privacy Policy. Continued use of the aq999 platform after changes take effect will be considered acceptance of the updated policy.

For any inquiries, concerns, or requests related to this Privacy Policy or aq999's use of your personal data, please contact us via:

• Live Chat 24/7: The fastest method — directly through the aq999 platform or app.
• Email: [email protected]
• FAQ: Visit the page FAQ us for answers to frequently asked questions about privacy.

The dedicated aq999 data protection team is ready to answer all privacy enquiries within 2 business days. For formal data rights requests, please state the type of request and your account number (do not share your password) so we can process it more efficiently.